Return and Refund Policy

1.  Agreement to Terms

By accessing or using the Opulent Bee Candle Company, LLC (“we,” “us,” “our”) website—including browsing, purchasing products, or booking services—you agree to be bound by these Terms & Conditions and our incorporated policies.  If you disagree, do not use our services.

2.  Business Entity & Governing Law

Opulent Bee Candle Company, LLC is a Wisconsin limited liability company governed by Chapter 183 of the Wisconsin Statutes (Revised Uniform Limited Liability Company Act).  These Terms and Conditions are binding under Wisconsin law.

All matters relating to these Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.  Venue for disputes lies in [County], Wisconsin, unless arbitration is elected.

3.  Payment Terms

3.1 Accepted Payment Methods

We accept major credit cards, digital payment platforms, and checks (where permitted).  All payments must be in U.S. dollars.

3.2 Returned Checks & Declined Payments

• Returned or declined payments—including insufficient funds, closed accounts, or stop-payments—will incur a $35 fee.
• Interest accrues on unpaid balances at the maximum rate permitted by Wisconsin law from the original due date until payment is received.
• If payment is not made within 10 business days of notice, we may cancel or delay orders and refer accounts to collections.  Clients are responsible for all reasonable collection costs, including attorney’s fees.

3.3 Late Payment

• Late payments incur the greater of $25 or 1.5% per month of the outstanding balance.
• Payment disputes must be reported in writing within 14 days of the invoice.

4.  Orders, Pricing & Availability

• Prices and availability may change without notice.
• We reserve the right to correct errors, cancel orders, or refuse service.
• Large custom orders and wholesale purchases may require non-refundable deposits or full prepayment.

5.  Event, Wholesale & Custom Orders

5.1 Definitions

• Event Orders: Weddings, corporate functions, conferences, and private events.
• Wholesale Orders: Bulk purchases for resale or business use.
• Custom      Orders: Products made to client specifications (e.g., scents, colors,      packaging).

5.2 Deposits & Payments

• 50%  non-refundable deposit is required to secure event or wholesale bookings.
• Balance due 30 days before the event or shipment.
• Orders not paid in full by the deadline may be canceled without a deposit refund.

5.3 Cancellation Policy

• 90+  days before event: Full refund of payments made beyond the non-refundable deposit.
• 31–89   days prior: 50% refund of payments made beyond the deposit.
• 30   days or fewer: No refunds; full balance due.
• Cancellations must be in writing (email or certified mail).

5.4 Order Changes

• Changes must be requested at least 21 days before the event or shipment.  Additional costs may apply.

5.5 Force Majeure

We are not liable for delays or cancellations caused by events beyond our control (natural disasters, strikes, transportation issues, pandemics, acts of God).  In such cases, we will work with clients to reschedule or adjust services.

6.   Shipping, Returns & Refunds

Refer to our [Shipping Policy] and [Return & Refund Policy], which are incorporated herein by reference.

7.   Privacy Policy

7.1 Information We Collect

• Person details (name, address, email, phone).
• Payment details (processed securely; complete credit card data not stored).
• Event and order specifics.
• Technical information (IP address, browser type, cookies).

7.2 How We Use It

• Process orders and deliver products/services.
• Communicate updates and support.
• Manage events and wholesale orders.
• Comply with legal obligations.

7.3 Sharing

• Only with trusted service providers under confidentiality obligations.
• As required by law or legal proceedings.

7.4 Data Security & Retention

• Industry-standard safeguards are used.
• Retained only as long as necessary or legally required.

7.5 Your Rights

• Access,      correct, or delete your data by contacting us.

8.  Intellectual Property

All content, including product designs, trademarks, and images, belongs to Opulent Bee Candle Company, LLC and may not be reproduced without written consent.

9.   Limitation of Liability

We are not liable for indirect, incidental, punitive, or consequential damages arising from use of our products or services.

10 . Arbitration & Dispute Resolution

10.1 Binding Arbitration

Except for small claims court matters, disputes arising from purchases, event orders, cancellations, shipping, or services will be resolved by binding arbitration in [County], Wisconsin, under American Arbitration Association rules.

10.2 Procedure

• Arbitration conducted by a single neutral arbitrator.
• Each party bears its own attorney’s fees unless otherwise required by law.

10.3 Waiver of Jury Trial & Class Action

Both parties waive the right to a jury trial.  Claims must be brought individually.

11.  Severability

If any provision is unenforceable, the remaining provisions remain valid.

12.   Changes to Terms

We may update these Terms at any time. Continued use after changes constitutes acceptance.

13.  Contact

Opulent Bee Candle Company, LLC
Email: jaclyn@opulentbeecandle.com

Address: 747 W. Riverview Drive, Glendale,  Wisconsin, USA