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Terms and Conditions for The Opulent Bee Candle Company
Welcome to The Opulent Bee Candle Company. By making a purchase or engaging with our website, you agree to abide by the following Terms and Conditions. Please read them carefully.
1. General Terms
These Terms and Conditions govern your use of our website and the purchase of products from The Opulent Bee Candle Company. By accessing or purchasing from our site, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Sales Final
All sales made through our website are final. Due to the personalized nature of our products, we do not accept returns or exchanges. If there is an issue with your order, please contact us immediately, and we will do our best to resolve the matter.
3. Bulk Orders and Event Orders
For bulk orders and event orders (including weddings, corporate events, and large parties), a minimum deposit of 30% is required upfront to secure your order. The remaining balance will be due before or upon delivery of the order. Orders will not be processed or scheduled until the deposit is received. Please note that bulk and event orders are subject to availability, and delivery times may vary.
4. Payment
All payments for products, including custom and bulk orders, must be made through our secure payment processing system. We accept major credit cards and other standard payment methods. You are responsible for providing accurate payment information. In the event that your payment cannot be processed, we will contact you for resolution.
5. Pricing and Availability
All prices on our website are listed in USD and are subject to change without notice. While we strive to maintain accurate and up-to-date inventory, some products may be out of stock or unavailable. In such cases, we will notify you promptly and provide alternatives or a refund if necessary.
6. Shipping and Delivery
We strive to process and ship orders as quickly as possible. Shipping times may vary depending on the product and your location. The Opulent Bee Candle Company is not responsible for delays caused by third-party carriers, weather, or other unforeseen circumstances. Any customs duties, taxes, or fees associated with international shipments are the responsibility of the customer.
7. Intellectual Property
All content on this website, including text, images, logos, and designs, are the property of The Opulent Bee Candle Company and are protected by intellectual property laws. You may not use or reproduce any of our content without explicit written permission.
8. Limitation of Liability
The Opulent Bee Candle Company is not responsible for any damages, including indirect, incidental, or consequential damages, that may arise from the use of our products or website. Our liability is limited to the value of the products purchased.
9. Modifications
We reserve the right to update, modify, or change these Terms and Conditions at any time. Changes will be posted on this page with the updated date.
10. Governing Law
These Terms and Conditions are governed by the laws of the state in which The Opulent Bee Candle Company operates, without regard to its conflict of law principles. Any disputes related to these terms shall be resolved in the appropriate courts in that jurisdiction.
11. Contact Us
If you have any questions or concerns regarding our Terms and Conditions, please contact us at:
Email: jaclyn@opulentbeecandle.com
By using our website or making a purchase, you agree to these Terms and Conditions.
Return and Refund Policy for The Opulent Bee Candle Company
At The Opulent Bee Candle Company, we are committed to providing high-quality products and exceptional customer service. Please read our return and refund policy carefully.
1. All Sales Final
Due to the custom, handcrafted nature of our candles and products, all sales are final. We do not accept returns or exchanges on any purchases.
2. Damaged or Incorrect Products
In the unlikely event that you receive a damaged or incorrect product, please contact us within 5 business days of receiving your order. We will work with you to resolve the issue. To initiate a return due to damage or incorrect items, please contact our customer service team at [Your Contact Email] or call [Your Contact Phone Number]. You may be asked to provide photos of the damaged or incorrect product, and we will arrange a solution (e.g., replacement or refund).
3. Process for Return (In Case of Damaged or Incorrect Items)
If your product is eligible for return due to damage or being incorrect, please follow these steps:
4. Refund Terms
If a refund is approved for a damaged or incorrect product, it will be processed to the original form of payment. Please note:
5. Contact Details
If you have any questions or need assistance, please contact me and I will do everything I can to make it right
Thank you for choosing The Opulent Bee Candle Company. I strive to ensure that your experience with us is nothing short of exceptional. Please don't hesitate to reach out if you have any concerns or need further assistance.
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